How to make a complaint about a training or Member Institution
We work with our Member Institutions and training providers to ensure the highest quality of Registrants are joining our Register. Feedback from trainees and members is hugely important to each organisation, and some concerns or complaints may need further exploration.
If you have a concern or complaint about one of our Member Institutions or a BPC accredited training, you should raise these in the first instance with the Member Institution and/or the training. If you would like to make a formal complaint, you can ask for information about how to do so with the MI or the training.
If you have reached the end of this complaints process and are still not happy, you can contact the BPC.
Please provide us with as much information about the situation as possible, including the steps taken with the Member Institution/training and the outcome of the complaint process with them, and send this through to hello@bpc.org.uk
The process:
- We will acknowledge your complaint within ten working days
- We will aim to respond to you within 30 working days
- If further time is needed to investigate, we will inform you of this within these 30 working days
- If you are still dissatisfied following the review of your complaint, there are no further mechanisms within the BPC as part of our complaints process.
